Refund policy

Return. Exchange and Warranty

14 DAYS RETURN

  • Vayo provides 14 days peace of mind for the customers. No questions asked, If the purchased item does not meet your expectations, Vayo will refund 100% of your purchase price. We believe returns should be easier and seamless so we will not ask any questions. However, Vayo may charge a one-off $10 restocking fee.

Return Process

  • Step 1: Simply write to us at hi@vayo.com.au with your order number and name, and we will authorize the return within 48 hours.
  • Step 2: Pack Jewelry in the Vayo Box that comes with your Jewelry, including all the accessories and any free gifts that came with your purchase.
  • Step 3: Send it to the address provided to you through any postage you may use.

Exchange Policy

  • As long as the item is not worn, Vayo allows 14 days exchange.

Exchange Process

  • Step 1: Simply write to us at hi@vayo.com.au with your order number and name, and we will authorize the return within 48 hours.
  • Step 2: Pack Jewelry in the Vayo Box that comes with your Jewelry, including all the accessories and any free gifts that came with your purchase.
  • Step 3: Send it to the address provided to you through any postage you may use.

How many times can I exchange

  • As long as you are not happy with the product and it does not meet nor satisfy your expectations, we will refund you the full amount. There will be a minimal $10 restocking fee applied when processing refunds.

Warranty

  • Every Jewelry sent to you will come with a Vayo Certification Card and Electronic Invoice sent to you. Vayo provides a 12-month warranty on every Jewelry purchased. We will repair or replace any Jewelry which has a manufacturing fault except normal wear and tear.

Undelivered Order

  • In the instance when the order is undelivered for reasons including but not limited to:
  • Incorrect Shipping address provided by the customer
  • Customer refuses to accept the order shipment
  • Customer failed to pick up the order shipment from AUS Post/Courier Depot when the pick-up card left in the letterbox
  • The courier has exhausted all attempts to deliver yet the customer remains unavailable to accept the order shipment.

Questions

  • If you have any questions about the return, exchange, or warranty, please contact us at hi@vayo.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hi@vayo.com.au.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at hi@vayo.com.au.