Return. Exchange and Warranty
14 DAYS RETURN
- Vayo provides 14 days peace of mind for the customers. No questions asked, If the purchased item does not meet your expectations, Vayo will refund 100% of your purchase price. We believe returns should be easier and seamless so we will not ask any questions. However, Vayo may charge a one-off $10 restocking fee.
Return Process
- Step 1: Simply write to us at hi@vayo.com.au with your order number and name, and we will authorize the return within 48 hours.
- Step 2: Pack Jewelry in the Vayo Box that comes with your Jewelry, including all the accessories and any free gifts that came with your purchase.
- Step 3: Send it to the address provided to you through any postage you may use.
Exchange Policy
- As long as the item is not worn, Vayo allows 14 days exchange.
Exchange Process
- Step 1: Simply write to us at hi@vayo.com.au with your order number and name, and we will authorize the return within 48 hours.
- Step 2: Pack Jewelry in the Vayo Box that comes with your Jewelry, including all the accessories and any free gifts that came with your purchase.
- Step 3: Send it to the address provided to you through any postage you may use.
How many times can I exchange
- As long as you are not happy with the product and it does not meet nor satisfy your expectations, we will refund you the full amount. There will be a minimal $10 restocking fee applied when processing refunds.
Warranty
- Every Jewelry sent to you will come with a Vayo Certification Card and Electronic Invoice sent to you. Vayo provides a 12-month warranty on every Jewelry purchased. We will repair or replace any Jewelry which has a manufacturing fault except normal wear and tear.
Undelivered Order
- In the instance when the order is undelivered for reasons including but not limited to:
- Incorrect Shipping address provided by the customer
- Customer refuses to accept the order shipment
- Customer failed to pick up the order shipment from AUS Post/Courier Depot when the pick-up card left in the letterbox
- The courier has exhausted all attempts to deliver yet the customer remains unavailable to accept the order shipment.
Questions
- If you have any questions about the return, exchange, or warranty, please contact us at hi@vayo.com.au.